Internet Services Regulations

Website regulations HempathyExpo.pl

  • 1

Definitions

  1. The following capitalized terms will have the following meanings in these Terms and Conditions:
    1. Organizer – means the company Targi Piwne sp. z o.o.. Pozna艅, ul. G艂ogowska 31/33, NIP 779-246-37-93
    2. Price– means the price of the product placed on the Website. The prices are given in Polish zlotys and include VAT (they are gross prices).
    3. Consumer – means a natural person who is a user of the Website and performs a legal transaction with the Organizer not directly related to its business or professional activity.
    4. Entrepreneur – means a natural person who is not a Consumer, a legal person or an organizational unit referred to in art. 43(1) of the Civil Code, who is a user of the Website.
    5. Client – means the Consumer and the Entrepreneur treated jointly.
    6. Service – means the website www.HempathyExpo.pl, through which the Customer has the right to purchase products, tickets or services.
    7. Order – Customer’s declaration of intent submitted via the Order Form and aimed directly at concluding a Product Sales Agreement or Products with the Seller.
    8. Order number – means a unique number assigned by the Website when ordering a Product.
    9. Electronic Ticket (Ticket) – means a ticket generated in the IT system of the Website, entitling to enter the Event after meeting the conditions set out in these Regulations and the regulations of individual Events. The electronic ticket is not delivered to the Customer by the Organizer in physical form. The Customer may independently print the Electronic Ticket made available on the Website.
    10. Service – means all services provided by the Organizer, including rental of exhibition space, advertising services, organization of training, courses, tastings, etc.
    11. Product – a movable item/service available on the Website that is the subject of the Sales Agreement between the Customer and the Seller (including Tickets and Services).
    12. Event – means a service in the field of entertainment or education, including fairs, festivals, concerts, training, etc.
    13. Account – customer account on the Website, it collects data provided by the Customer and information about Orders placed by him on the Website
    14. Registration form – a form available on the Website that allows you to create an Account.
    15. The order form – an interactive form available on the Website that allows you to place an Order
    16. Basket 鈥 an element of the Website’s software in which the Products selected for purchase are visible.
    17. Act – means the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).
    18. Sales agreement – a Product sales contract concluded or concluded between the Customer and the Organizer via the Website

General rules

  1. The website is addressed to Customers who want to purchase a Product, Ticket or Services via the Internet.
  2. Announcements, advertisements, price lists and other information posted on the Website shall be deemed, in case of doubt, not as an offer, but as an invitation to conclude a contract. Obvious errors and typos are not binding.
  3. When ordering Products and making payments for them, the Customer is obliged to exercise due diligence. Entering incorrect data, e.g. the transfer amount, order ID or payment code or payer’s details that prevent identification of the Customer may result in refusal to book the payment and cancellation of the order.
  4. It is forbidden to use bots or other automated ICT tools that enable the purchase of Products without the Customer’s intervention. We reserve the right to cancel Products purchased using unauthorized tools.
  5. Purchasing for the purpose of resale at a profit Tickets for admission to the Events or their sale at a profit is against the law and constitutes an offense under Art. 133 of the Code of Offenses. In addition, the Organizer may prohibit the resale of Tickets for individual Events.
  6. It is forbidden to resell the Products at auctions, auctions or in any other way indicating the profit-making nature of such resale. It is forbidden to offer the transfer of ownership of the Products to the public, including as prizes in contests, lotteries, bonus sales or any other promotions, even if it is free of charge. The Products may not be combined with any hotel, travel or accommodation services and/or any other goods, products or services to form a package without the Organiser’s formal written consent. The Ticket and the Service may be immediately canceled in the event of resale, attempted resale, attempted copying of the Ticket, and other actions referred to in this section, without the right to a refund of the purchase price.
  7. The ticket entitles you to participate in the Event in the place indicated in its content.
  8. The maps posted on the Website, in particular the map of the ordered exhibition space and the event plan, are for illustrative purposes only.
  9. During the sale, the pool of Tickets may be increased (additional tickets may be added to the sale) or decreased, and ticket prices may change. Therefore, the Organizer recommends that the Customers familiarize themselves with the current offer.
  10. The website has the right to delete non-initiated accounts after 2 months from the attempt to register them, and inactive accounts after 3 years from the last activity. The Customer acknowledges that in such a case all Account data, including order history, will be irretrievably lost
  11. The Organizers have exclusive rights to text materials, graphics, including information about Events, photos and descriptions of Events, including works within the meaning of the Act on Copyright and Related Rights, which are posted and distributed on the Website.
  12. Website users are entitled to use the materials referred to inust.11 in accordance with the law, but only for your own personal use and only for the proper use of the Website.
  13. The use of the materials referred to inust.11in any other scope is allowed only on the basis of a prior, written consent granted by the Organizer under pain of nullity.
  14. In connection with the provision of services listed in the Regulations, Website Users may contact us by e-mail: biuro@hempathyexpo.pl

Terms of Service

  1. hempathyexpo.pl reserves the right to provide services via the Website only on the terms described in the Regulations.
  2. Using the Website requires acceptance of the Regulations, expressed by the Website User at the time of setting up the account referred to in the further part of the Regulations.
  3. Acceptance of the Regulations consists in submitting a statement by the Website User that he has read the Regulations and undertakes to comply with its provisions.

Setting up an account on the Website by the Account User

  1. An account on the Website can be set up by all Customers, hereinafter referred to in this paragraph as Account Users, by declaring during registration whether they are a Consumer or an Entrepreneur. The Consumer Account and the Entrepreneur Account may differ from each other in any aspects determined by the Organizer, with particular emphasis on the functionality, availability of Products and the appearance of the account.
  2. Only adults can set up an account on the Website.
  3. HempathyExpo.pl additionally, the following services are provided free of charge to the Account User via the account on the Website:
    1. maintaining the Account User’s session after logging in to the account;
    2. storing and providing the Account User with the history of purchased Products, access to invoices, account maintenance via the account.
  4. The website does not allow the purchase of Products without creating an account.
  5. Creating an account on the Website takes place after selecting the “Register” tab and then accepting the Regulations referred to in 搂 3 para. 2 and consists in filling in the appropriate fields with the Account User’s identification data and expressing consent by the Account User to receive commercial information to the e-mail addresses listed in the form or consent to direct telephone marketing.
  6. HempathyExpo.pl reserves that the expression of the above marketing consents is voluntary. Expressing consents may be a condition for taking advantage of the promotional offer for the sale of Products offered by HempathyExpo.pl, however, failure to express them will never prevent the conclusion of a contract for the sale of Products on general (non-promotional) terms.
  7. By creating an account on the Website, the Customer provides an e-mail address as identification data.
  8. To place an order, the Customer must provide the following identifying information:
    1. First name and last name
    2. Street, building and apartment number
    3. City
    4. Zip code
    5. No phone
    6. NIP (in the case of an Entrepreneur)
    7. Company name (in the case of an Entrepreneur)
  9. The data provided by the Account User when setting up the account should be true and consistent with the current facts, as they are necessary to conclude the contract and only such data guarantee the proper performance by HempathyExpo.pl of the service provider’s obligations.
  10. HempathyExpo.pl reserves the right to verify the data provided by Entrepreneurs during registration, by checking the accuracy of the data disclosed in public registers (KRS, CEIDG).
  11. The Account User is obliged to secure the access password to his account and not to disclose it to third parties. The password will be used by him for each subsequent login to the account.
  12. The Account User may change the data provided by him/her at any time after logging into the account.
  13. The Account User may terminate the use of the account at any time without any further obligations, unless applicable law, relevant to the nature of the service provided, provides otherwise.

Sale of Products

  1. The condition for purchasing Products is correct registration on the Website, which means complete and correct completion of the Registration Form and acceptance of these Regulations. The registration procedure is carried out once. Subsequent purchases can be made on the Website using the login and password.
  2. The contract for the sale of Products will be concluded when the Organizer receives the payment made by the Customer.
  3. The Website User who, after selecting the Product from the list of products available on the Website, chose the “Buy” option in order to receive the Product, is obliged to make a payment via the payment operator to the Organizer.
  4. Depending on the Product, offers in different variations and/or price categories may be available for sale. The Organizer decides about the prices of the Products.
  5. The Website User has a choice of payment methods offered by the electronic payment operator cooperating with the Organizer. The payment operator is:
    1. National Payment Integrator S.A. (pay)
    2. Elavon Financial Services DAC (Elavon)
    3. PayPal (Europe) S.脿 r.l. et Cie, S.C.A. (Paypal)
  6. By selecting the payment method, the Website User confirms it by clicking the “Buy” button, which means expressing the will to conclude a distance sale contract for the Product and at the same time booking the Product.
  7. In the case of purchasing Tickets, the Organizer sends the Website User to the e-mail address provided by the Website User confirmation of payment registration, the ticket, the invoice and the QR code of the Ticket.
  8. Account Users will also have access to purchased Tickets in the Order History tab.
  9. The Product reservation made by the Website User is binding for the Event Organizer after the Website User receives confirmation of payment registration in the system to the e-mail address provided during the booking process.
  10. All amounts due are settled by the Organizer in the Polish currency (PLN).
  11. If the settlement currency of the payment card is not the Polish currency, as a result of conversion and exchange rate differences between banks, the amount charged may differ from the price of the purchased goods in accordance with the regulations in force at the bank of the Customer making the payment.
  12. In the event of cancellation of the order due to payment after the specified time, the Organizer will not be liable to the Customer for the Customer’s inability to purchase Products at the price originally selected by him, or in the case of purchase of exhibition space in a location, in particular if all Products are sold out , the price of the Product will increase in the meantime or only more expensive versions of the Product will remain on offer.
  13. The Organizer reserves the right to introduce quantitative restrictions when purchasing Products using one account on the Website. This number is determined by the Organizer and is verified with each transaction. The limitation regarding the maximum number of Products may apply to the Customer’s account on the Website, a company or a person. The above reservation cannot be circumvented by setting up additional accounts by the same Customer. The Promoter reserves the right to cancel Products purchased above this limit.
  14. If, after placing the Order, it turns out that the selected Products are no longer available, the Customer will be immediately informed about the cancellation of the Order due to the permanent lack of Products or the possibility of purchasing the Product in a different price category.

Event Tickets

  1. Tickets to Events may be sold with certain admission or use restrictions, such as a minimum age for admission.
  2. The Customer may download and/or print the Electronic Ticket from the moment the payment is credited in the sales system. The electronic ticket will appear after logging in on the Website in the “Order history” tab and the Customer can download and/or print it.
  3. The Website User is obliged to check the compliance of the data / information placed on the Ticket (i.e. name and surname, type and date of the event) with the order placed. The organizer reserves the right not to give consent to the event if the data is found to be incorrect, in particular if the date on the ticket is different than the date of the event.
  4. The ticket should be printed and taken with you to the Event or presented on a mobile device at the time of entry control.
  5. If a printed electronic ticket is presented at the entrance to the Event, the barcode or QR code on the Electronic Ticket must be correctly and fully printed.
  6. The Ticket may not be modified, copied or, in the case of named Tickets, made available to third parties whose data are not included in the named Ticket. The Organizer reserves the right to consider the Ticket invalid if its holder is not the person indicated on the named Ticket.
  7. The Customer should keep the Tickets in a safe place. The Organizer is not responsible for lost or stolen Tickets.
  8. The Organizer is not responsible for the consequences of unauthorized duplication of the Electronic Ticket by the Customer or third parties to whom the Customer provides the data of the received Ticket (including a printout or an electronic copy).
  9. An illegible, destroyed or damaged ticket may be considered invalid by the Organizer.
  10. The Customer has the right to verify the compliance of the Electronic Ticket with the content of the order placed by him. If the content of the Ticket is inconsistent with the order, the Customer is obliged to report it immediately to biuro@hempathyexpo.pl, as errors in the content of the tickets may result in refusal to participate in the Event.

Returns and withdrawal from the contract

  1. The Consumer and the Entrepreneur may withdraw from the Sales Agreement within 14 days without giving any reason, excluding Agreements regarding Products, the purchase of which required acceptance of additional regulations, the provisions of which provided otherwise. This situation applies in particular to the purchase of exhibition space and marketing services.
  2. If the purchased Ticket valid on a given day of the Event is not used for reasons attributable to the Website User, it is not possible to exchange it for a Ticket valid on another day of the Event, and the Organizer does not refund the amount due for the unused Ticket.
  3. Wishing to return the Ticket due to the change of the date of the Event, the Website User should inform the Organizer about it by e-mail to the following address: biuro@HempathyExpo.pl, providing information about the willingness to return the Ticket and the order number. Returned Tickets may be returned only after the Organizer receives information about the intention to return the Ticket. The Organizer will immediately send the Customer to the e-mail address provided a confirmation of receipt of the statement of withdrawal from the Agreement. The amount for the returned Tickets will be returned to the bank account number from which the payment for the Ticket was made, unless the Website User clearly indicates a different account number to which the refund should be made.
  4. Consequences of withdrawing from the Agreement:
    1. In the event of withdrawal from the Agreement concluded remotely, the Agreement is considered not concluded. According to Art. 27 and Art. 38a of the Act of 30 May 2014 on consumer rights and art. 9 and following of the Consumer Rights Directive, the right to withdraw from the conclusion of a distance contract, including the provision of electronic services, is granted only to the Participant who made the purchase as a sole proprietorship.
    2. In the event of withdrawal from the Agreement, the Seller returns to the Customer immediately, not later than within 14 days from the date of receipt of the statement of withdrawal from the Agreement, all payments made by him.
    3. The Organizer may withhold the reimbursement until receipt of the Product back or until proof of its return is provided to him, depending on which event occurs first.
    4. The Customer should send the Product back to the Seller’s address, i.e. Grzegorz Stachurski Dime Office ul. Glogowska 31/33, 61-702 Pozna艅,not lateless than 14 days from the date on which he informed the Seller about withdrawal from the Agreement. The deadline will be met if the Customer sends back the Product before the expiry of the 14-day period.
    5. The Customer bears the direct cost of returning the Product, including the cost of returning the Product if, due to its nature, the Product could not be returned by regular mail.
    6. The customer is obliged to return the product intact, without signs of use.
  5. The right to withdraw from a distance contract is not entitled to the Customer in relation to the Contract:
    1. in the case of selling goods with personalization. This means that the seller is not obliged to accept the return of goods made to the customer’s special order,
    2. for the provision of services, if the Organizer has fully performed the service with the express consent of the Customer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the Agreement,
    3. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline to withdraw from the Agreement

Complaint and warranty

    1. The seller is obliged to provide the customer with an item free from defects (unless the product description at the time of purchase contained information about the occurrence of such defects).
    2. Complaints should be submitted in writing or electronically to the addresses of the Organizer provided in these Regulations
    3. It is recommended that the complaint include, among others: a concise description of the defect, circumstances (including the date) of its occurrence, details of the Customer submitting the complaint, and the Customer’s request in connection with the defect of the goods.
    4. Goods returned under the complaint procedure should be sent to the address provided in 搂 7, point 4.d. of these Regulations.
  • If the Organizer does not recognize the complaint, the Website User may use out-of-court means of dealing with complaints and pursuing claims. The Website User may ask for help from consumer organizations and municipal or poviat consumer ombudsmen. Detailed information on the possibility for the Service User who is a consumer to use out-of-court methods of dealing with complaints and pursuing claims and the rules of access to these procedures are available at: www.uokik.gov.pl.
  • 9

Responsibility

  1. The Website User bears full responsibility for the veracity and correctness of the data provided by him, including the consequences of incomplete or incorrect data.
  2. The Organizer is not responsible for the consequences of negligence or disclosure by the Account User of the password to access the account and its data to unauthorized persons.
  3. The Organizer is not responsible for problems in using the Website resulting from problems on the Internet or other problems beyond the Organizer’s control.
  4. The Organizer reserves the right to temporarily suspend the operation of the Website for technical reasons (failures, maintenance works, etc.). In this respect, the Website User is not entitled to compensation.
  5. The Organizer is liable for non-performance or improper performance of the service only to the extent of the damage suffered by the Website User (excluding lost profits), unless the non-performance or improper performance was due to force majeure or the Website User’s fault or failure to comply with the provisions of the Regulations.
  • 10 

Personal data protection

  1. The administrator of Customers’ personal data collected via the Website is the Organizer.
  2. Customers’ personal data collected by the Administrator via the Website are collected in order to implement the Sales Agreement, and if the Customer agrees – also for marketing purposes.
  3. The administrator provides the collected personal data of the Customer:
    1. selected carrier or intermediary performing shipments at the request of the Administrator.
    2. a selected entity servicing electronic payments or by a payment card on the Website.
  4. The customer has the right to access their data and correct them.
  5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this contract.

Final Provisions

  1. The Regulations are valid from the date of publication on the Organizer’s website.
  2. In matters not covered by the Regulations, generally applicable provisions of Polish law shall apply.
  3. Any disputes that may arise between the Website User and the Organizer, the amicable solution of which turns out to be impossible, will be settled by a competent common court.
  4. For the settlement of disputes with foreign contractors, the text of the Regulations in Polish is accepted as binding. The law applicable to the interpretation of the provisions of the Regulations is the law in force in the Republic of Poland.
  5. These regulations do not apply in the event of Force Majeure, understood as any event beyond the control of the Organizer, including, among others, fortuitous event, epidemic, pandemic, war, insurrection, riots, riots, acts of terrorism, fire, explosion, flood, theft of essential equipment, intentional damage, cyber attack, strike, lockdown, weather conditions, security for a third party, requirements resulting from national defense, acts and regulations of state or local government administration bodies. The Organizer will not be liable to the Customer for failure to perform any obligations arising from these Regulations to the extent that it is caused by Force Majeure.
  6. The Regulations of individual Events and additional regulations for the purchase of individual Products are available on the Website and on the Organiser’s website.
  7. These Regulations are available on the transaction pages of the Website.
  8. The Organizer reserves the right to change the Regulations. Changes to the Regulations are subject to announcement on the transaction pages of the Website. The consumer is bound by the regulations accepted when making a purchase (placing an order).
  9. The Organizer reserves the right to change the Regulations for an important reason, which is, among others:
    1. the need to adapt the Regulations to legal provisions that have a direct impact on the Regulations and the provision of services by the Organizers, and thus result in the need to modify the Regulations in order to comply with the law;
    2. the need to adapt the Regulations to recommendations, orders, rulings, resolutions, interpretations, guidelines or decisions of authorized public authorities;
    3. extension or change of the functionality of the Platform, including the introduction of new services provided electronically or change of existing functionalities of the Platform affecting the exercise of the Parties’ rights;
    4. changing the technical conditions for the provision of electronic services;
    5. the need to remove ambiguities, errors or typographical errors that would possibly occur in the Regulations;
    6. change of contact details, names, identification numbers, electronic addresses or links included in the Regulations;
    7. counteracting abuses;
    8. improvement of service for Users/Participants;
    9. changing the process of concluding contracts via the Platform and User Account
  10. The Organizer undertakes to inform about any changes to the Regulations and publish its consolidated text on the website www.HempathyExpo.pl in advance.